# RIQARO

> RIQARO is a European consumer protection platform that helps consumers understand which protection applies when a purchase goes wrong, organise the evidence that matters and follow the problem through to a resolution. Consumer rights, put to work. Know. Act. Resolve.

RIQARO is in development and launches in the Netherlands first. It is a product operated by WebResenje PR (Pančevo, Serbia), not a separate legal entity, and it is not a law firm and not a government service; its information is general and not legal advice. Rights assessments are made with deterministic rules based on official legal sources; AI only assists with supporting tasks. Merchants cannot pay to change a rights assessment.

The site is available in English (/en) and Dutch (/nl). Links below point to the English version unless noted.

## Product

- [RIQARO (English)](https://riqaro.com/en): RIQARO is a European consumer protection platform. When something you bought goes wrong, it helps you see what protection applies, keep the evidence that matters and take the right next step. Join early access.
- [How it works: from defective product to resolution](https://riqaro.com/en/how-it-works): How RIQARO turns a product problem into one clear case: add the purchase, understand your protection, build the evidence, take the right action and follow it through to resolution.
- [Statutory rights vs commercial guarantee in Europe](https://riqaro.com/en/protection): What consumer protection can apply when a product fails in Europe: statutory rights, commercial guarantees and the right of withdrawal — and how RIQARO keeps them apart. The Netherlands first.

## Consumer rights information

- [Consumer rights explained: guides with official sources](https://riqaro.com/en/knowledge): Clear, sourced explanations of consumer protection for purchases that go wrong — starting with the legal guarantee in the Netherlands.
- [The legal guarantee in the Netherlands: what to do when a product is defective](https://riqaro.com/en/knowledge/legal-guarantee-netherlands): Who is responsible for a defective product in the Netherlands, how long the legal guarantee lasts, who has to prove the defect, what you can ask for and how quickly to report it — with official sources.

## About and methodology

- [About RIQARO — European consumer protection platform](https://riqaro.com/en/about): RIQARO is a European consumer protection platform in development. It exists to make consumer rights usable in practice — launching in the Netherlands first.
- [Trust & methodology: how consumer rights are assessed](https://riqaro.com/en/trust): How RIQARO earns trust: nothing sent without your approval, independence from merchants, EU hosting, no sale of identifiable purchase history, and AI that assists but does not decide your rights.

## Languages

- [Nederlands](https://riqaro.com/nl): RIQARO is een Europees platform voor consumentenbescherming. Is je aankoop kapot of klopt er iets niet? RIQARO laat zien welke bescherming geldt, bewaart het bewijs en vertelt je de volgende stap. Meld je aan voor vroege toegang.
- [English](https://riqaro.com/en): RIQARO is a European consumer protection platform. When something you bought goes wrong, it helps you see what protection applies, keep the evidence that matters and take the right next step. Join early access.
- [Wettelijke garantie: wat je kunt doen als een product kapotgaat (Nederlands)](https://riqaro.com/nl/kennisbank/wettelijke-garantie): Product kapot of garantie verlopen? Lees wie er verantwoordelijk is, hoelang de wettelijke garantie geldt, wie het defect moet bewijzen, waar je recht op hebt (reparatie, vervanging of geld terug) en hoe snel je moet melden. Met officiële bronnen.

## Optional

- [Join early access — launching in the Netherlands first](https://riqaro.com/en/early-access): Join the RIQARO early-access list for launch updates and an invitation when RIQARO opens in your country. Launching in the Netherlands first. Email address only.