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About RIQARO

Consumer rights exist. Using them should be easier.

RIQARO is a European consumer protection platform. It helps people understand which protection applies when something they bought goes wrong, keep the evidence that matters and follow the problem through to a resolution.

KNOW · ACT · RESOLVE

What is RIQARO?

RIQARO is a European consumer protection platform, currently in development. It keeps purchases and evidence together and, when something goes wrong, turns the situation into a case: what happened, what protection may apply, who should act and what the next step is — until the problem is resolved.

RIQARO is not a receipt scanner, a warranty reminder or a claims chatbot. Its brand line sums up the approach: Know. Act. Resolve.

Who operates RIQARO?

RIQARO is a product operated by WebResenje PR, Karađorđeva 58, 26000 Pančevo, Serbia. RIQARO is the product and brand name; it is not a separate legal entity. See the operator details.

Why does RIQARO exist?

Europe has strong consumer protection. Yet when a product fails, many people don’t know what applies, who is responsible or what to do next — so they give up, accept less than they are entitled to, or pay twice. RIQARO exists to put consumer rights to work in everyday situations.

What problem does it solve?

The pieces you need are usually scattered: a receipt in an old email, a guarantee card in a drawer, photos on your phone, messages with the seller. Statutory rights and commercial guarantees get mixed up, and deadlines are easy to miss. RIQARO brings these pieces into one case with one clear next step.

Where is RIQARO focused?

RIQARO is built for Europe and launches in the Netherlands first, based on Dutch consumer law. Other European countries will follow one at a time, only once their national rules are properly covered.

What is RIQARO’s relationship with merchants?

RIQARO is on the consumer’s side and independent of merchants. Merchants cannot pay to change your rights assessment. See how RIQARO stays independent.

Is RIQARO a law firm?

No. RIQARO is a technology product operated by WebResenje PR, not a law firm. It does not represent you and does not give personal legal advice. It gives you a structured explanation of which protections may apply, with the legal source, so you can act on it yourself.

Is RIQARO a government service?

No. RIQARO is an independent consumer-protection product operated by WebResenje PR and is not a government service. “Independent” here means independent of merchants and of government; RIQARO is not a separate company.

For official information in the Netherlands, see ACM ConsuWijzer; for cross-border purchases in the EU, the European Consumer Centres (ECC-Net) can help.

Where we are

  1. Brand and product foundations

    The case model, the rules approach and the product language are defined.

  2. Preparing for the Netherlands

    Dutch consumer rules are the first to be modelled. RIQARO is not publicly available yet.

  3. Early access

    People on the early-access list are invited first.

  4. More countries

    Added one at a time, once their rules are properly covered.

How we work

  • On the consumer’s side, independent of merchants
  • Precise about what the law says — and about what we don’t know
  • Clear about what is available today and what is planned
  • Restraint with personal data

Contact

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