How it works

One case, from problem to resolution.

RIQARO is built around your case — what happened, what protection may apply, who should act and what happens next. Here is what each step does.

Step 1 of 7
Add the purchase
Forward a receipt email or upload an invoice or photo. RIQARO keeps the details that matter: what you bought, where, when and for how much.
- Receipts, invoices and order confirmations
- Kept with the purchase they belong to
- Useful long before anything goes wrong
Purchase addedComplete
Product
Coffee machine
Bought
12.07.2025 · online
Price
€649.00
From
Receipt email, forwarded
- Invoice, complete
  PDF · from receipt email
Illustrative example · fictional data
Step 2 of 7
Understand your protection
RIQARO checks which protections may apply: your statutory rights, any commercial guarantee and the seller’s own policies — and keeps them apart.
- Statutory rights and commercial guarantees assessed separately
- Who is responsible: seller or manufacturer
- Every assessment linked to its legal source
Protection · coffee machineAssessed
Statutory protection applies. A coffee machine can normally be expected to last longer than 14 months. The seller is responsible for putting it right.
Source: BW 7:17 · Dir. (EU) 2019/771
Responsible
Seller (not the manufacturer)
Manufacturer guarantee
Expired — assessed separately, not needed here
Remedies
Repair or replacement first
Rules
Dutch consumer law
Illustrative example · not legal advice
Step 3 of 7
Report what went wrong
Describe the problem in your own words and add the date it appeared. RIQARO records it as the start of the case.
- Plain language, no legal terms needed
- Dates recorded from the start
- Earlier problems and repairs stay visible
Case RQ-2041 · openedNext: build evidence
What happened · 02.09.2026
“Water leaks from the bottom every time I make coffee. It started last week.”
1. Step 1 of 3, completed:
  Problem reported
  02.09.2026
  Leak appeared after 14 months
2. Step 2 of 3, upcoming:
  Protection assessed
3. Step 3 of 3, missing:
  Evidence
  Photos still needed
Illustrative example · fictional data
Step 4 of 7
Build the evidence
RIQARO shows which evidence is useful for this case, what is already attached and what is still missing.
- Complete, under review or missing — at a glance
- Photos, videos, messages and documents
- No need to reconstruct things from memory
Evidence · washing machineRQ-2066
Seller asked · 12.09
Before booking a repair, the seller needs the serial number.
Action requiredDue 26.09
Upload the serial-number photo. It’s on the plate inside the door.
Evidence
3 complete · 1 under review · 1 needed
- Invoice, complete
  PDF · €649.00 · 03.03.2024
- Payment proof, complete
  Card statement line
- Photos of the fault, complete
  3 photos · 28.08.2026
- Video of the fault, under review
  Seller is reviewing
- Serial-number photo, evidence needed
  Evidence needed · requested by the seller
Illustrative example · fictional data
Step 5 of 7
Take the right action
RIQARO proposes one clear next step, such as a request to the seller with the right evidence attached. You review it first.
- One next step at a time
- You see exactly what will be sent
- Nothing is sent without your approval
Case RQ-2041 · Coffee machineAction required
With: YouThen: Seller
1. Step 1 of 5, completed:
  Problem reported
  02.09.2026
  Leak appeared after 14 months
2. Step 2 of 5, completed:
  Protection assessed
  03.09.2026
  Statutory protection applies · seller responsible
  Legal source: BW 7:17 · Dir. (EU) 2019/771
3. Step 3 of 5, completed:
  Claim sent
  03.09.2026
  4 evidence items attached · approved by you
4. Step 4 of 5, current — with you:
  Seller replied
  16.09.2026
  Replacement offered
5. Step 5 of 5, upcoming:
  Resolution
  Expected 18.09.2026
Illustrative example · fictional data
Step 6 of 7
Follow the case
Replies, follow-ups and deadlines stay in the case. RIQARO shows who needs to act now and when a follow-up makes sense.
- Who acts now: you or the other side
- Deadlines shown only when there is one
- Further routes if the seller does not respond
Case RQ-2057 · headphonesWaiting on seller
With: SellerThen: YouReply due 22.09
No action required. RIQARO will tell you when the seller replies — or suggest a follow-up if they don’t.
1. Step 1 of 3, completed:
  Claim sent
  08.09
  Repair requested
2. Step 2 of 3, current:
  Waiting on seller
  since 08.09
  Reply due 22.09
3. Step 3 of 3, upcoming:
  Follow-up
  if no reply by 22.09
Illustrative example · fictional data
Step 7 of 7
Reach resolution
A case is closed when the problem is actually fixed — a repair completed, a replacement received or a refund paid — and you confirm it.
- Repair, replacement or refund tracked to the end
- You confirm the outcome
- The full history stays with the purchase
Case RQ-1988 · blenderResolved
1. Step 1 of 4, completed:
  Claim sent
  05.09
  Refund requested
2. Step 2 of 4, completed:
  Seller replied
  08.09
  Refund agreed
3. Step 3 of 4, completed:
  Resolution in progress
  08.09
  Refund expected 11.09
4. Step 4 of 4, completed:
  Resolved
  11.09
  Refund received · confirmed by you
Illustrative example · fictional data

All together

Everything about the case, in one view.

Case RQ-2041 · opened 02.09.2026

Coffee machine

With: YouThen: Seller

What happened · 16.09.2026

The seller offered a replacement. Replacement is one of the remedies you can ask for.

Action requiredDue 17.09

Review the offer: accept the replacement or see your other options.

Nothing is sent until you confirm.

Case route

Step 1 of 5, completed:
Problem reported
02.09
Leak appeared after 14 months
Step 2 of 5, completed:
Protection assessed
03.09
Seller responsible
Legal source: BW 7:17
Step 3 of 5, completed:
Claim sent
03.09
4 evidence items attached
Step 4 of 5, current — with you:
Seller replied
16.09
Replacement offered
Step 5 of 5, upcoming:
Resolution
Expected 18.09

If the seller doesn’t follow through: dispute body available.

Protection

Rules: Dutch consumer law
Finding: Seller responsible
Manufacturer guarantee: Not needed for this case
Source: BW 7:17

Evidence · 4 complete

Receipt, complete
Order confirmation · €149.00
Photos of the leak, complete
3 photos · 02.09
Your description, complete
What happened and when
Seller correspondence, complete
2 messages

Illustrative example · fictional data · not legal advice

What RIQARO does — and doesn’t do

RIQARO does

Organise your purchases, evidence and messages per case
Show which protections may apply and where that comes from
Prepare clear requests for you to review
Keep track of replies, follow-ups and deadlines

RIQARO doesn’t

Represent you as a lawyer or give personal legal advice
Send anything without your approval
Let AI decide what your rights are
Change an assessment because a merchant asked or paid

Be first to know when RIQARO opens in your country.

Join early access

Add the purchase

Understand your protection

Report what went wrong

Build the evidence

Take the right action

Follow the case

Reach resolution

RIQARO does

RIQARO doesn’t